- Check-in, Ticketing, Gate Services
- Special Services (Wheel Chair, etc.)
- Guidance & Handling at arrival area
- Handling of lost, delayed or damaged baggage
Greetings and welcome to Skyport Service Passenger Handling Division!
What are you waiting for? Come and join us to be a part of the rising success of Skyport Service!
Hello！I am Park Sewon who has joined to Passenger Service Division last year.
Here I would like to share and introduce what I have been feeling, thinking and doing in my first year at this team.
About Job and Role of Ground Staff’s
In general, our main and basic roles are to check passengers’ and departure time of flight related information in advance, to assist for passengers’ check-in at the counter, to support passengers’ smooth departure at the gate and so on. To maintain the punctual flight operation, we are required to obtain detailed and accurate information, such as passenger who needs special assistance, whether or not the traveler is required Visa, aircraft’s conditions etc., prior to starting check-in duty at the counter. At the departure gate, for the purpose to secure of passengers’ safety travel, it is very important to identify of each passenger accurately, to double check passengers’ Visa, to make sure that passengers’ baggage is appropriate size and weight before boarding, and then, we will be able to process boarding and taking over necessary information to cabin crews. After airplane leaves Chubu International Airport without problem and delay, we should execute post work at the office. This duty includes taking over of passengers’ information to the destination, filling the documents and sorting them.
The most important point of this job
Putting the top priority to secure passengers’ safety and punctuality is the most important key-point, and it must be established and maintained by our good teamwork. Even once an irregularity is occurred, we are going to resolve by teamwork, helping each other. Whenever I have an issue that I could not treat by myself, I won’t hesitate and try to learn from my management, senior staff or colleague. One of remarkable attractiveness of SKYPORT SERVICE is very opened and supportive atmosphere, and it is highly important since teamwork is essential element for this job and for our role.
Message to those who desire to become Ground Staff
For me, the attractiveness to work at the airport as a ground staff is “to meet many people coming from many countries and areas” and “to work nearby the airplanes all the time”, however, we might face to difficult situations sometimes on the other hand. As long as we maintain motivations, we are aware of what we must do as a ground staff and we keep being positive to learn a lot of things together with colleagues, it can become extremely rewarding and satisfying job for you.